Terms & Conditions

Last updated: 16 September 2026. By using this website or placing an order you agree to these terms. If you have any questions, contact us before ordering.

Who we are

Velora designs, builds, repairs, services and upgrades custom PCs from our workshop in Whitwick, Leicestershire. We are a one-person, home-based business and operate by appointment. Our email john@velorapc.com and phone 07375 521686 are the best ways to reach us.

Quotes and orders

Build and repair quotes are provided after a discussion of your needs. A quote is an estimate, not a final contract, and may change if requirements, component availability or prices change. An order is only confirmed once you have accepted the quote and a deposit has been paid (see section 3).

Deposits and payments

• Custom builds: a non-refundable deposit is required to begin sourcing parts. The deposit covers components ordered on your behalf and dedicated build time.
• Repairs, servicing and upgrades: payment is due in full on completion unless agreed otherwise in advance.
• Final payment is required before delivery or collection of any build.
• We accept payment by bank transfer or as agreed directly with you. Component and labour pricing is shown excluding VAT; if you are VAT-registered, VAT may be added.

Component sourcing

We use new, refurbished and used parts in our builds, repairs, servicing and upgrades, and we are always transparent about which type of part is being used and why. This lets us offer genuinely good value without ever compromising reliability. Parts are sourced from reputable suppliers and checked before use. Some components may be subject to supplier availability, price changes, or discontinuation; if a component becomes unavailable we will discuss a suitable alternative with you before proceeding. We do not profit from recommending components your system does not need.

Builds and specification

We build to the agreed specification and validate every system through thermal testing, stability benchmarking and interface verification before handover. Photographs and documentation may be taken during the build to validate and demonstrate the finished system; if you would prefer this not to be used, tell us in advance.

Delivery and collection

Builds are delivered or collected by arrangement. Delivery is unpacked and checked at handover. Once a system leaves our workshop, it is your responsibility to transport and handle it carefully. We are not liable for damage caused after handover.

Repairs, servicing and upgrades

Where we work on a machine you already own, you are responsible for backing up your data before it enters our workshop. We take reasonable care with your hardware but cannot guarantee against pre-existing faults or damage that occurs during work. You will be asked to confirm any pre-existing condition before work begins. Diagnostic fees may apply and, if you decline repairs, are payable for the time spent diagnosing.

Warranty

• Velora PC builds: every Velora-built PC carries a 30-day warranty across the whole build — covering all parts (new, refurbished or used) and our workmanship together. If anything fails within 30 days of handover, we will repair or replace it free of charge.
• Parts supplied within other work (repairs, servicing and upgrades): new parts are covered by their manufacturer warranty passed on to you; refurbished and used parts are covered by a limited 30-day warranty, during which we will repair or replace them. The exact warranty for any used part is confirmed at quotation.
• Warranty does not cover accidental damage, liquid spills, misuse, tampering, tampered-overclocking, or damage caused by third parties or from software you install yourself.

Cancellation

You may cancel a custom build before the deposit is used to order components, in which case we will refund your deposit in full. Once components have been ordered, the deposit is non-refundable. Cancellation of a completed or in-progress repair may incur charges for parts and work completed up to that point.

Statutory rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including your rights to receive services with reasonable care and skill and, where goods are faulty, to repair, replacement or a refund. If any part of these terms is found to be unenforceable, the remainder continues to apply.

Order tracking

Where an order is set up for tracking, you will be given an access code to view progress on our Track your build page. Progress shown is indicative and updated as work is completed.

Data and privacy

We collect only the information needed to provide our services (for example, your name, contact details and details of your machine) and to respond to enquiries. We do not sell your data. We store information securely and only keep it for as long as needed. UK GDPR and the Data Protection Act 2018 apply. See our Privacy Policy for full details.

Liability

To the fullest extent permitted by law, our total liability in connection with any order is limited to the amount you paid for the services concerned. We are not liable for any indirect or consequential loss (such as loss of data, income, or software), except where such liability cannot be limited by law. Nothing in these terms limits our liability for death, personal injury, or fraud.

Website use

Content on this website, including images and text, belongs to Velora unless stated otherwise and may not be reproduced without permission. Prices shown are indicative and may change.

Changes to these terms

We may update these terms from time to time. The latest version will always be published on this page with the date shown above. Orders are subject to the terms in force at the time the order is placed.

Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the jurisdiction of the courts of England and Wales.

Get in touch: Contact page · Email john@velorapc.com · Phone 07375 521686